DELIVERY - SHIPPING

For Colissimo La Poste, Mondial Relay shipping, shipping costs apply. The prices displayed do not include shipping costs.

Shipping costs are fixed for all shipments in Europe and metropolitan France: The price is €6.90

Shipping of our packages:

In France: within 24 to 48 hours

In Europe: within 48h to 72h

Sensaura.fr ships orders within a few working days after your order. Beyond these few days, Colissimo La Poste or Mondial Relay takes charge of the order. Sensaura.fr is not responsible for delays caused by carriers, as well as the loss or theft of any packages.

An urgent package? An express gift? Do not hesitate to contact us, we will do our best to satisfy you!

FEEDBACK

In accordance with Article L. 121-20 of the Consumer Code, the Customer has a period of 14 clear days from the date of receipt of his order or from the date of subscription to the purchase method concerned, to return at its expense, the products ordered, for reimbursement.

The products must imperatively be returned to Boutique Sensaura at the following address:

ShopSensaura

Mallet Street - CC Geric

57100 Thionville

In the event of an exercise of the right of withdrawal, Sensaura.fr will reimburse the Customer for the corresponding amount within a maximum period of fourteen (14) working days from receipt of the return. Reimbursement will be made by crediting the amount debited to the account corresponding to the Customer's bank card. The refund does not include shipping costs.

The Customer must expressly notify Sensaura.fr of a product return. Otherwise, the Customer cannot be reimbursed.

PACKAGE NOT COLLECTED AT A RELAY POINT

In the event that a parcel is not picked up by the customer at a relay point, the latter automatically returns to Sensaura.fr.

The Customer has a maximum period of fourteen (14) days from the date of deposit in the relay point. After this time, no refund will be possible.

LOSS OF A PACKAGE

In the event of loss or theft of a package, we invite you to contact customer service to discuss the terms of reimbursement.

If the parcel is registered as delivered by transport, Sensaura.fr does not reimburse the Customer.

Shipping costs will not be refunded.